Refund policy

We Stand Behind Our Work

At Hot Brick Supply, we want you to love your gear as much as we love making films. If something's not right, we'll fix it—no complicated script revisions needed.

We Offer Refunds For:

• Incorrect items shipped — Wrong order? That's on us. We'll make it right.
• Damaged or defective products — Quality control matters. If your gear arrives compromised, we'll handle it.

The 30-Day Window
Refund requests must be submitted within 30 days of your purchase date. Think of it as your post-production window—plenty of time to review the final product.

How to Request a Refund
Contact noah@hotbricksupply.com with your order number and a brief description of the issue. Keep it simple: what went wrong, and what you need. We'll take it from there.

Policy Updates
This Refund Policy may be updated without prior notice—like a shooting schedule change, but less stressful. For the most current version, email noah@hotbricksupply.com.

Care Instructions
For best long-term results (and to avoid needing this policy), follow the washing and care instructions included with your order. Proper maintenance keeps your gear looking production-ready for years.